FAQs
Frequently Asked Questions (FAQs)
Below are answers to common questions about shopping with Only Dallas. If you need additional assistance, you can contact us using the information provided at the end of this page.
Where is Only Dallas located?
Only Dallas is an online clothing store based in Dallas, Texas, United States. We do not operate a physical retail store or showroom. Our listed address is used for official business and administrative purposes only.
Business Address:
1412 Main St
Dallas, TX 75201
United States
What products do you sell?
Only Dallas sells physical clothing items intended for everyday wear. Our product range includes casual shorts, jogger pants, sweatshirts, hoodies, caps, cropped t-shirts, and crop tops.
All items listed on our website are physical products that are shipped to customers after an order is placed.
Do you ship internationally?
No. Only Dallas currently ships orders within the United States only. We do not offer international shipping at this time.
How long does shipping take?
Orders are typically processed within 1–3 business days after payment confirmation. Once shipped, standard delivery generally takes 5–7 business days.
Delivery times are estimates and may vary depending on the destination and shipping carrier.
How much does shipping cost?
Shipping fees, when applicable, are calculated and clearly displayed during checkout before payment is completed. We do not add additional shipping charges after an order has been placed.
Will I receive a tracking number?
Yes. Tracking information is provided once an order has been shipped. Tracking details are sent to the email address used during checkout.
What payment methods do you accept?
Payments are completed through our secure online checkout. Accepted payment methods are displayed during checkout and are processed through encrypted third-party payment providers.
Our website uses SSL encryption to help protect customer information during checkout.
Can I change or cancel my order after placing it?
If you need to request a change or cancellation, please contact us as soon as possible after placing your order.
Once an order has been processed or shipped, changes or cancellations may no longer be possible.
What is your return policy?
Only Dallas accepts returns for eligible items within 30 days of delivery. Items must be unused, unworn, and in original condition.
Full details are available on our Refund and Returns Policy page, which customers are encouraged to review before making a purchase.
What should I do if my order is delayed or missing?
If an order is delayed, missing, or marked as delivered but not received, please contact us within 7 days of the expected delivery date. We will review the issue and assist where possible.
How can I contact customer support?
Customers can contact Only Dallas using the information below. All inquiries are handled directly by our team during business hours.
Only Dallas
1412 Main St
Dallas, TX 75201
United States
📧 Email: support@onlydallas.shop
📞 Phone: +1 214-205-5389
Business Hours:
Monday – Friday, 9:00 AM – 5:00 PM (CST)
Is Only Dallas a legitimate business?
Yes. Only Dallas is a U.S.-based online retail business operating from Texas. We provide clear business information, accurate product listings, and consistent policies so customers understand how our store operates.