Shipping Policy
Only Dallas is committed to providing clear and transparent information regarding order processing and shipping. Please review the details below before placing an order.
Shipping Coverage
Only Dallas currently ships orders within the United States only. We do not offer international shipping at this time. Orders placed on our website can be shipped to U.S. addresses only.
Order Processing Time
Orders are typically processed within 1–3 business days after payment has been successfully confirmed. Orders are not processed or shipped on weekends or U.S. public holidays.
During periods of increased order volume, processing times may take slightly longer than usual. Once an order has been processed, a shipping confirmation may be sent to the email address provided at checkout.
Shipping Method & Delivery Time
Orders are shipped using standard U.S.-based shipping services.
Estimated delivery times generally range from 5–7 business days after an order has shipped. Delivery timelines are estimates and may vary depending on the destination, weather conditions, or carrier-related delays. Delivery dates are not guaranteed.
Shipping Costs
Shipping fees, when applicable, are calculated and displayed during checkout before payment is completed. Shipping costs may vary based on order size, package weight, and delivery location.
Only Dallas does not apply additional shipping charges after an order has been placed.
Order Tracking
Tracking information is provided for shipped orders once available. A tracking number is typically sent after the order has been shipped so customers can monitor delivery progress through the carrier.
Shipping Carriers
We use standard U.S.-based shipping carriers to deliver orders. Carrier selection may vary depending on order requirements and delivery location.
Address Accuracy
Customers are responsible for providing complete and accurate shipping information at checkout. Only Dallas is not responsible for delays, delivery issues, or lost packages resulting from incorrect or incomplete address details.
If an address error is identified after placing an order, customers should contact us as soon as possible so we can review the situation.
Delayed, Lost, or Missing Packages
If an order is delayed, missing, or marked as delivered but not received, customers should contact us within 7 days of the expected delivery date. We will review the issue and, when applicable, coordinate with the shipping carrier to gather additional information.
Undeliverable or Returned Packages
Packages returned due to incorrect addresses or unsuccessful delivery attempts may be subject to additional reshipping fees. Any applicable fees are the responsibility of the customer.
Contact Information
For shipping-related questions or concerns, please contact us using the information below:
Only Dallas
1412 Main St
Dallas, TX 75201
United States
📧 Email: support@onlydallas.shop
📞 Phone: +1 214-205-5389
Customer Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM (CST)