Refund and Returns Policy

Only Dallas offers a return and refund process for eligible items under the conditions outlined below. Customers are encouraged to review this policy carefully before placing an order.

Return Eligibility

Return requests must be submitted within 30 days of delivery.

To qualify for a return:

  • Items must be unused, unworn, unwashed, and in original condition
  • All original tags and packaging must be included
  • Items must not show signs of wear, damage, or alteration

Items that do not meet these conditions are not eligible for return.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Items clearly marked as final sale or clearance
  • Gift cards
  • Items damaged due to improper use or care

If an item is non-returnable, this information is clearly stated on the product page at the time of purchase.

How to Request a Return

To initiate a return, customers must contact Only Dallas within 30 days of delivery using the contact information provided below.

Please include:

  • Order number
  • Item(s) being returned
  • Reason for the return

Returns sent without prior approval may not be accepted. Return instructions are provided after a return request has been reviewed and approved.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an incorrect or defective item.

We recommend using a shipping method that provides tracking. Only Dallas is not responsible for return packages that are lost or damaged while in transit.

Refund Process

Once a returned item is received and inspected, approved refunds are issued to the original payment method used at checkout.

Refunds are typically processed within 5–7 business days after inspection. Processing times may vary depending on the payment provider.

Original shipping fees are non-refundable unless the return is due to an error on our part.

Exchanges

Customers who wish to exchange an item for a different size or color should contact us before returning the item.

Exchanges are subject to product availability. Additional shipping charges may apply.

Defective or Incorrect Items

If an item is received damaged, defective, or incorrect, customers must contact Only Dallas within 7 days of delivery.

When applicable, we will arrange a replacement or refund at no additional cost to the customer.

Late or Missing Refunds

If a refund has been approved but not yet received, customers should first check with their bank or payment provider, as processing times may vary.

If the issue remains unresolved, customers may contact us for further assistance.

Contact Information

For questions regarding returns or refunds, please contact us using the information below:

Only Dallas
1412 Main St
Dallas, TX 75201
United States

📧 Email: support@onlydallas.shop
📞 Phone: +1 214-205-5389

Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM (CST)